CBMS ERP Helpdesk
₦ 5,000.00 ₦ 5,000.00 5000.0 NGN
Track, prioritize, and solve customer tickets
Helpdesk - Ticket Management App


- Process tickets through different stages to solve them.
- Add priorities, types, descriptions and tags to define your tickets.
- Use the chatter to communicate additional information and ping co-workers on tickets.
- Enjoy the use of an adapted dashboard, and an easy-to-use kanban view to handle your tickets.
- Make an in-depth analysis of your tickets through the pivot view in the reports menu.
- Create a team and define its members, use an automatic assignment method if you wish.
- Use a mail alias to automatically create tickets and communicate with your customers.
- Add Service Level Agreement deadlines automatically to your tickets.
- Get customer feedback by using ratings.
- Install additional features easily using your team form view.

CBMS ERP Helpdesk - CRM
₦ 5,000.00 ₦ 5,000.00 5000.0 NGN
Convert Tickets from/to Leads
Convert business inquiries that have ended up in the Helpdesk pipeline by mistake,
or generate a ticket from a business inquiry
CBMS ERP Helpdesk: Knowledge Base
₦ 5,000.00 ₦ 5,000.00 5000.0 NGN
Knowledge base for helpdesk based on CBMS ODOO Forum
Website Forum integration for the helpdesk module

Allow your teams to have a related forum to answer customer questions.
Transform tickets into questions on the forum with a single click.

CBMS ERP Website IM Livechat Helpdesk
₦ 5,000.00 ₦ 5,000.00 5000.0 NGN
Ticketing, Support, Livechat
Website IM Livechat integration for the helpdesk module


- Have a team-related livechat channel to answer your customer's questions.
- Create new tickets with ease using commands in the channel.

CBMS ERP Website Slides Helpdesk
₦ 5,000.00 ₦ 5,000.00 5000.0 NGN
Ticketing, Support, Slides
Website Slides integration for the helpdesk module

Add slide presentations to your team so customers seeking help can see them those before submitting new tickets.

CBMS ERP Helpdesk Account
₦ 5,000.00 ₦ 5,000.00 5000.0 NGN
Project, Tasks, Account
Create Credit Notes from Helpdesk tickets
₦ 5,000.00 ₦ 5,000.00 5000.0 NGN
Allow generating fsm tasks from ticket
Convert helpdesk tickets to field service tasks.
CBMS ERP Helpdesk FSM Reports
₦ 5,000.00 ₦ 5,000.00 5000.0 NGN
Worksheet template when planning an intervention
Display the worksheet template when planning an Intervention from a ticket
CBMS ERP Helpdesk Mail Plugin
₦ 5,000.00 ₦ 5,000.00 5000.0 NGN
Convert emails to Helpdesk Tickets. Integrate helpdesk with your mailbox.
Turn emails received in your mailbox into Tickets and log their content as internal notes.
CBMS ERP Helpdesk Repair
₦ 5,000.00 ₦ 5,000.00 5000.0 NGN
Project, Tasks, Repair
Repair Products from helpdesk tickets
CBMS ERP Helpdesk After Sales
₦ 5,000.00 ₦ 5,000.00 5000.0 NGN
Project, Tasks, After Sales
Manage the after sale of the products from helpdesk tickets.
CBMS ERP Helpdesk Sale Coupon
₦ 5,000.00 ₦ 5,000.00 5000.0 NGN
Project, Tasks, Sale Coupon
Generate Coupons from Helpdesks tickets
CBMS ERP Helpdesk Stock
₦ 5,000.00 ₦ 5,000.00 5000.0 NGN
Project, Tasks, Stock
Manage Product returns from helpdesk tickets
CBMS ERP Helpdesk Timesheet
₦ 5,000.00 ₦ 5,000.00 5000.0 NGN
Project, Tasks, Timesheet
- Allow to set project for Helpdesk team
- Track timesheet for a task from a ticket