Track, prioritize, and solve customer tickets
Helpdesk - Ticket Management App
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Features:

- Process tickets through different stages to solve them.
- Add priorities, types, descriptions and tags to define your tickets.
- Use the chatter to communicate additional information and ping co-workers on tickets.
- Enjoy the use of an adapted dashboard, and an easy-to-use kanban view to handle your tickets.
- Make an in-depth analysis of your tickets through the pivot view in the reports menu.
- Create a team and define its members, use an automatic assignment method if you wish.
- Use a mail alias to automatically create tickets and communicate with your customers.
- Add Service Level Agreement deadlines automatically to your tickets.
- Get customer feedback by using ratings.
- Install additional features easily using your team form view.

Convert Tickets from/to Leads
Convert business inquiries that have ended up in the Helpdesk pipeline by mistake,
or generate a ticket from a business inquiry

Knowledge base for helpdesk based on CBMS ODOO Forum
Website Forum integration for the helpdesk module
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Allow your teams to have a related forum to answer customer questions.
Transform tickets into questions on the forum with a single click.

Ticketing, Support, Livechat
Website IM Livechat integration for the helpdesk module
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Features:

- Have a team-related livechat channel to answer your customer's questions.
- Create new tickets with ease using commands in the channel.

Ticketing, Support, Slides
Website Slides integration for the helpdesk module
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Add slide presentations to your team so customers seeking help can see them those before submitting new tickets.

Project, Tasks, Account
Create Credit Notes from Helpdesk tickets

Allow generating fsm tasks from ticket
Convert helpdesk tickets to field service tasks.

Worksheet template when planning an intervention
Display the worksheet template when planning an Intervention from a ticket

Convert emails to Helpdesk Tickets. Integrate helpdesk with your mailbox.
Turn emails received in your mailbox into Tickets and log their content as internal notes.

Project, Tasks, Repair
Repair Products from helpdesk tickets

Project, Tasks, After Sales
Manage the after sale of the products from helpdesk tickets.

Project, Tasks, Sale Coupon
Generate Coupons from Helpdesks tickets

Project, Tasks, Stock
Manage Product returns from helpdesk tickets

Project, Tasks, Timesheet
- Allow to set project for Helpdesk team
- Track timesheet for a task from a ticket