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Name
helpdesk
CBMS ERP Helpdesk
₦
5,000.00
₦
5,000.00
5000.0
NGN
Track, prioritize, and solve customer tickets
Helpdesk - Ticket Management App
================================
Features:
- Process tickets through different stages to solve them.
- Add priorities, types, descriptions and tags to define your tickets.
- Use the chatter to communicate additional information and ping co-workers on tickets.
- Enjoy the use of an adapted dashboard, and an easy-to-use kanban view to handle your tickets.
- Make an in-depth analysis of your tickets through the pivot view in the reports menu.
- Create a team and define its members, use an automatic assignment method if you wish.
- Use a mail alias to automatically create tickets and communicate with your customers.
- Add Service Level Agreement deadlines automatically to your tickets.
- Get customer feedback by using ratings.
- Install additional features easily using your team form view.
CBMS ERP Helpdesk - CRM
₦
5,000.00
₦
5,000.00
5000.0
NGN
Convert Tickets from/to Leads
Convert business inquiries that have ended up in the Helpdesk pipeline by mistake,
or generate a ticket from a business inquiry
CBMS ERP Helpdesk: Knowledge Base
₦
5,000.00
₦
5,000.00
5000.0
NGN
Knowledge base for helpdesk based on CBMS ODOO Forum
Website Forum integration for the helpdesk module
=================================================
Allow your teams to have a related forum to answer customer questions.
Transform tickets into questions on the forum with a single click.
CBMS ERP Website IM Livechat Helpdesk
₦
5,000.00
₦
5,000.00
5000.0
NGN
Ticketing, Support, Livechat
Website IM Livechat integration for the helpdesk module
=======================================================
Features:
- Have a team-related livechat channel to answer your customer's questions.
- Create new tickets with ease using commands in the channel.
CBMS ERP Website Slides Helpdesk
₦
5,000.00
₦
5,000.00
5000.0
NGN
Ticketing, Support, Slides
Website Slides integration for the helpdesk module
==================================================
Add slide presentations to your team so customers seeking help can see them those before submitting new tickets.
CBMS ERP Helpdesk Account
₦
5,000.00
₦
5,000.00
5000.0
NGN
Project, Tasks, Account
Create Credit Notes from Helpdesk tickets
CBMS ERP Helpdesk FSM
₦
5,000.00
₦
5,000.00
5000.0
NGN
Allow generating fsm tasks from ticket
Convert helpdesk tickets to field service tasks.
CBMS ERP Helpdesk FSM Reports
₦
5,000.00
₦
5,000.00
5000.0
NGN
Worksheet template when planning an intervention
Display the worksheet template when planning an Intervention from a ticket
CBMS ERP Helpdesk Mail Plugin
₦
5,000.00
₦
5,000.00
5000.0
NGN
Convert emails to Helpdesk Tickets. Integrate helpdesk with your mailbox.
Turn emails received in your mailbox into Tickets and log their content as internal notes.
CBMS ERP Helpdesk Repair
₦
5,000.00
₦
5,000.00
5000.0
NGN
Project, Tasks, Repair
Repair Products from helpdesk tickets
CBMS ERP Helpdesk After Sales
₦
5,000.00
₦
5,000.00
5000.0
NGN
Project, Tasks, After Sales
Manage the after sale of the products from helpdesk tickets.
CBMS ERP Helpdesk Sale Coupon
₦
5,000.00
₦
5,000.00
5000.0
NGN
Project, Tasks, Sale Coupon
Generate Coupons from Helpdesks tickets
CBMS ERP Helpdesk Stock
₦
5,000.00
₦
5,000.00
5000.0
NGN
Project, Tasks, Stock
Manage Product returns from helpdesk tickets
CBMS ERP Helpdesk Timesheet
₦
5,000.00
₦
5,000.00
5000.0
NGN
Project, Tasks, Timesheet
- Allow to set project for Helpdesk team
- Track timesheet for a task from a ticket
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